1. AUSTRALIAN CONSUMER LAW
We comply with the Australian Consumer Law.
You are entitled to a repair, replacement, or refund if a product:
Is faulty or defective
Is not as described
Does not perform as expected
2. CHANGE OF MIND
We do not offer refunds or returns for change of mind.
3. CUSTOM AND MADE-TO-ORDER PRODUCTS
Due to the nature of custom and 3D printed products:
Returns are not accepted for change of mind
Products are only eligible for remedy if faulty or not as described
Minor variations in colour, finish, or dimensions are not considered defects.
4. FAULTY PRODUCTS
If you believe a product is faulty, contact us with:
Order details
Description of the issue
Supporting photos
We will assess the issue and determine an appropriate remedy.
5. RETURNS PROCESS
If a return is approved:
Items must be returned as instructed
You may be required to cover return shipping unless the product is faulty
6. REFUNDS
Approved refunds will be processed to the original payment method.
7. MISUSE
We are not responsible for damage caused by:
Improper use
Modification
Incorrect installation
END OF POLICY
